sec · support
Support
Need help with Silhouette, found a bug, or want to request a feature? You are in the right place. We read every issue and try to reply within a few working days.
Open an issue
The fastest way to get help is to open a GitHub issue on our public tracker. Your report is visible to everyone, which means other users can chime in with context and see when the fix ships.
You can also browse previously reported issues — your question may already have an answer.
For private matters — licensing, press, or anything you would rather not post publicly — email support@mgcrea.io.
Before you write
A few details speed things up. Please include:
- Silhouette version. Menu bar → Silhouette → About Silhouette.
- macOS version. Apple menu → About This Mac.
- Mac model. Apple Silicon (M1 / M2 / M3 / M4) or Intel.
- Steps to reproduce. What you did, what you expected, what happened instead.
- Screenshots or a short screen recording if the issue is visual.
System requirements
- macOS 14 Sonoma or later
- Apple Silicon recommended (Intel Macs supported for most models)
- Roughly 500 MB of free disk space for the app, plus extra space per downloaded matting model
Common questions
Many questions are answered on the FAQ section of the homepage. Pricing details are on the pricing section.